Privacy Policy

Internet & Fiber
Operated by Elevate Edge INC
Website: https://www.internetandfiber.com
Effective Date: November 6, 2026
Last Updated: November 6, 2026

1. Introduction

Internet & Fiber, operated by Elevate Edge INC ("Company," "we," "us," or "our"), is committed to respecting the privacy of individuals who visit our website, submit service inquiries, call our representatives, or communicate with us electronically.

This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information in connection with our website and internet service marketing activities.

Our website is designed to help individuals and businesses explore available internet and telecommunications services.

This Privacy Policy applies to information collected through:

Our website at www.internetandfiber.com
Website inquiry and contact forms
Telephone communications
SMS and MMS communications
Customer service requests
Email communications
Website analytics and related technologies

By using our website, you acknowledge the information practices described in this Privacy Policy.

Where consent is required for a particular activity, such as promotional SMS marketing, we will request the applicable consent separately.

2. Information We Collect

2.1 Personal Information You Provide

When you contact us or submit an inquiry, we may collect:

Full name
Telephone number
Email address
Residential or commercial service address
ZIP code and geographic service location
Desired internet service type
Internet connectivity requirements
Preferred communication method
Details of questions or requests
Information voluntarily submitted in a website form
Information provided during telephone or email conversations

We request information relevant to responding to your inquiry and exploring available services.

Please do not submit Social Security numbers, complete payment card details, passwords, or unnecessary sensitive personal information through general contact forms or SMS messages.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through website infrastructure and enabled analytics technologies.

This information may include:

Internet Protocol (IP) address
Browser type and version
Device type
Operating system
Referring website or traffic source
Pages viewed
Date and time of visits
General geographic region derived from IP information
Website interaction and navigation data
Cookie identifiers or other online identifiers

Such information may be used to operate, maintain, secure, and improve the website.

2.3 Telephone Communication Information

When you contact our business by telephone, we may collect your telephone number, call date and time, call duration, inquiry details, and relevant customer service records.

Where telephone recording or transcription features are enabled, communications may be recorded or transcribed with notices and consent procedures required by applicable law.

Call recordings, if collected, may be used for authorized purposes such as customer assistance, quality assurance, dispute resolution, and compliance.

2.4 SMS and MMS Information

If you communicate with us through an SMS-enabled business number or enroll in our text messaging program, we may collect:

Mobile telephone number
Text messaging consent status
Date and time of opt-in
Source and method of consent
Version of the consent disclosure
SMS message content and related responses
Message delivery and status information
Opt-out and help requests
Communication preferences
Records reasonably necessary to demonstrate compliance

We use this information to administer authorized communications and honor customer preferences.

3. How We Use Personal Information

We may use personal information for the following purposes:

Responding to Inquiries

To answer questions about internet service options, requested availability, connectivity needs, and other services.

Customer Assistance

To communicate with customers who request help or information.

Service Exploration

To identify potentially relevant service options based on the information provided.

Requested Provider Coordination

To facilitate an inquiry or requested service order with a relevant provider where necessary and appropriately disclosed.

Communication Management

To deliver consented telephone, email, and SMS communications.

Website Operation

To maintain website features, diagnose technical issues, monitor performance, and address security concerns.

Quality Assurance

To evaluate customer service processes and improve the clarity and usefulness of information provided.

Legal and Regulatory Compliance

To comply with applicable laws, lawful requests, regulatory obligations, and recordkeeping requirements.

Fraud and Security Prevention

To identify and prevent unauthorized use, abuse, or suspicious activity.

Marketing

To deliver marketing communications where permitted by applicable law and consistent with the customer's communication preferences and required consent.

We do not treat a general website inquiry or a customer's decision to call us as automatic consent to receive recurring promotional text messages.

4. Internet Service Inquiries and Provider Referrals

Internet & Fiber helps customers explore potentially available internet and telecommunications services.

If a customer requests assistance with a particular service, we may need to communicate relevant inquiry information to a participating service provider or an authorized service fulfillment partner.

Information shared for this purpose may include:

Customer name
Contact information
Service location
Requested service category
Availability or order-related details

We will limit such disclosures to information relevant to the customer's authorized request and applicable service process.

Participating providers may independently collect, use, and retain information under their own privacy policies.

Customers should review the privacy terms and service agreements of any provider they select.

Important SMS distinction: Permission to receive text messages from Internet & Fiber does not authorize unrelated third parties to send their own marketing SMS messages.

We do not transfer SMS marketing consent to unrelated businesses.

5. SMS Privacy and Mobile Information Protection

5.1 SMS Program

Internet & Fiber may offer optional SMS communications to individuals who provide the necessary consent.

These communications may include:

Responses to service inquiries
Requested internet availability information
Appointment and callback coordination
Customer support updates
Requested service status notifications
Promotional offers, where separately authorized

Message frequency varies according to the communication category and the recipient's interaction with our business.

Message and data rates may apply.

5.2 SMS Consent

SMS consent is obtained through an appropriate opt-in process, which may include a website checkbox, written agreement, or other documented consent method.

When a checkbox is used, it must be optional and unchecked by default.

Consent to promotional SMS communications is not required to purchase goods or services.

Separate authorization may be requested for marketing messages.

We maintain records of applicable consent and opt-out activity as reasonably necessary for messaging administration and regulatory compliance.

5.3 Mobile Information Sharing — Important Disclosure

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties or affiliates for their own marketing or promotional purposes.

We do not sell, rent, or disclose SMS subscription lists, mobile numbers collected specifically for SMS enrollment, or text messaging consent records to unrelated businesses for independent marketing campaigns.

We may engage contracted service providers, including telecommunications and messaging platform operators, to process this information solely on our behalf for delivering messages, maintaining consent records, preventing abuse, or operating the messaging program.

These providers are not authorized to use SMS consent information for their own promotional activities.

Disclosure may also occur where required by applicable law.

Information sharing for an independently requested internet service inquiry does not grant the receiving party permission to use our SMS marketing consent for its own campaigns.

5.4 SMS Opt-Out

Recipients may opt out of applicable SMS communications at any time by replying:

STOP

to the number from which the text message was sent.

They may also contact our customer support team to request removal from the applicable messaging program.

Opt-out requests will be processed in accordance with applicable law.

A non-promotional confirmation message may be sent to acknowledge a successful opt-out.

5.5 SMS Support

For assistance, reply:

HELP

to an SMS message from our business.

Alternatively, contact:

Telephone: (888) 201-8214
Email: internetandfiber@gmail.com

5.6 No Requirement to Consent

Consumers are not required to agree to promotional SMS communications to inquire about or purchase available services.

Declining promotional SMS consent does not prevent a customer from contacting us directly by telephone.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to provide site functionality and understand how visitors interact with our content.

Depending on the technologies enabled, these tools may be used to:

Maintain website functionality
Measure website traffic
Understand page engagement
Diagnose technical problems
Improve website performance
Evaluate advertising effectiveness
Measure interactions with telephone call buttons

Where third-party analytics or advertising technology is enabled, those providers may receive device or interaction information consistent with the site's configuration.

Visitors can generally control certain cookies using browser settings and, where implemented, website consent controls.

Some cookies may be necessary for core website functionality.

Where applicable law requires consent for nonessential tracking, we will provide the appropriate mechanism.

Users should understand that disabling certain technologies may affect website functionality.

7. Google Ads and Advertising Analytics

Internet & Fiber may use online advertising platforms, including Google Ads, to promote its services.

Advertising measurement tools may collect or process information such as ad interactions, visited pages, approximate location, device data, and conversions.

Call conversion measurement may be used to help understand whether advertisements generate telephone inquiries.

Such tools do not independently authorize us to send promotional SMS messages.

Advertising and analytics technologies will be configured and disclosed according to the requirements applicable to the business and website visitors.

8. How We Share Personal Information

We may disclose relevant personal information to the following categories of recipients when appropriate:

Service Providers and Contractors

Companies assisting with website hosting, security, email, communications, analytics, and customer service operations.

Messaging and Telecommunications Vendors

Providers that help transmit authorized calls and messages or manage communication preferences, including Nextiva where applicable.

Participating Internet Service Providers

Providers involved in responding to a customer's authorized inquiry, checking service eligibility, or processing a requested order.

Professional Advisers

Legal, accounting, auditing, or compliance advisers where reasonably necessary.

Legal Authorities

Government agencies, courts, or other parties when disclosure is required by law or necessary to respond to lawful process.

Business Transfers

In connection with a lawful merger, acquisition, reorganization, or sale of business assets, subject to applicable legal restrictions and protections.

SMS exclusion: The categories described above do not authorize sharing mobile messaging opt-in records or SMS consent information for third-party or affiliate marketing purposes.

Any handling of SMS information by operational messaging providers is limited to delivering or administering communications on our behalf.

We do not represent that a customer's consent to our messages can be transferred to another marketing organization.

9. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes, applicable customer service needs, legal obligations, and compliance requirements.

Retention periods may vary depending on the type of information, applicable law, and contractual requirements.

Examples of records that may be retained include:

Customer inquiries
Consent and communication records
Service-related correspondence
SMS opt-in and opt-out logs
Relevant transaction records
Information necessary for disputes or regulatory compliance

When information is no longer reasonably needed, we will delete, de-identify, or otherwise appropriately dispose of it, subject to applicable legal requirements.

Some limited suppression information may be retained to ensure that previously opted-out contacts are not inadvertently messaged again.

10. Data Security

We seek to maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and inappropriate disclosure.

These safeguards may include access restrictions, account authentication, appropriate vendor controls, and other security measures suited to the information involved.

However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.

We cannot promise absolute security.

Visitors should avoid sending highly sensitive information through ordinary email, website inquiry fields, or SMS.

If sensitive verification or payment information is needed by a participating provider, customers should use the provider's authorized secure process.

11. Customer Communication Preferences

Customers may manage certain communications by contacting us.

Where applicable, recipients may follow the unsubscribe instructions in a marketing email or contact us to request removal.

SMS

Reply STOP to the SMS-enabled sender number or contact us to withdraw applicable SMS consent.

Telephone

You may request that we stop certain telephone communications by contacting our team.

We will process requests subject to applicable law and any permitted or necessary service-related communications.

Communication preferences may apply differently to informational, transactional, and promotional messages depending on the underlying purpose and legal requirements.

12. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have the right to:

Request information about personal data collected
Request access to certain personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Withdraw consent for certain processing activities
Opt out of certain targeted advertising or data-sharing practices
Request information about categories of data recipients
Exercise other applicable statutory privacy rights

These rights are subject to legal exceptions, verification requirements, and the scope of the applicable law.

To submit a privacy request, email:

internetandfiber@gmail.com

Use the subject line:

Privacy Rights Request — Internet & Fiber

Please describe the request and provide enough information for us to identify the relevant records.

We may request reasonable verification before disclosing or changing personal information.

We will not discriminate against consumers for exercising legally protected privacy rights.

13. Third-Party Websites

Our website may contain links to third-party internet providers, telecommunications companies, or other external websites.

These sites may use their own cookies, tracking technologies, and information collection methods.

Internet & Fiber does not control the independent privacy practices of those websites.

We encourage visitors to review the policies of third-party websites before providing personal information.

14. Children's Privacy

Our website is intended for individuals seeking home, business, or telecommunications service information and is not directed to children under the age of 13.

We do not intentionally solicit personal information from children under 13.

If we learn that personal information has been collected from a child without legally required authorization, we will take appropriate steps consistent with applicable law.

Parents or guardians may contact us regarding concerns about a child's information.

15. International Website Visitors

Our business is based in the United States.

If individuals access the website from outside the United States, their information may be processed or stored in the United States or other locations used by relevant service providers, subject to applicable legal requirements.

Privacy rights and data protection standards may differ by jurisdiction.

Where specific international data protection laws apply to our activities, we will address the resulting obligations accordingly.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect modifications in our business operations, communication practices, service providers, technologies, or legal obligations.

The latest effective date will be displayed at the top of this page.

Where legally required, material changes will be accompanied by appropriate notice or consent.

Updating this policy does not by itself expand the scope of previously obtained SMS marketing consent.

17. Contact Us

If you have questions about this Privacy Policy, personal information, SMS messaging practices, or your privacy rights, please contact:

Internet & Fiber
Operated by Elevate Edge INC

Website: https://www.internetandfiber.com
Phone: (888) 201-8214
Email: internetandfiber@gmail.com
Mailing Address: 9950 Westpark Drive, Suite 326, Houston, Texas 77406

Privacy Contact: internetandfiber@gmail.com